FAQ
SHIPPING
WHERE IS MY ORDER? You will receive an order confirmation email once your order has been successfully placed. If you don't see it in your inbox, please check your spam folder. You will also receive a shipment confirmation email with your tracking information once your order has shipped. Tracking will be updated once the courier scans your package. If you have not received an update after 20 days (U.S. Domestic) or 30 days (International), please contact us. We aim to fulfill orders within 48 hours (Monday - Friday).
WHERE DO YOU SHIP? All other products are shipped internationally.
HOW MUCH IS SHIPPING? Shipping costs vary depending on the product. Please review the shipping costs before confirming your order.
WILL I HAVE TO PAY CUSTOMS FEES AND IMPORT DUTIES ON INTERNATIONAL SHIPMENTS? Please note that all international orders are shipped delivery duties unpaid (DDU), and you, the customer, are responsible for any local customs fees, taxes, and/or duties. Import duties and taxes are charged once the package reaches the destination country and must be paid by the recipient. We have no control over these charges as customs policies vary from country to country. If you have questions about customs charges, please contact your local customs office.
WHAT IF MY PACKAGE IS “RETURNED TO SENDER?” If your package is returned to us, we will refund your order. We are unable to resend returned packages at this time.
WHAT IF MY PACKAGE IS LOST OR STOLEN? Galiotte is not responsible for lost or stolen packages. We recommend shipping packages to secure locations where someone is available to receive them. If your package is marked as "Delivered" or shows a final scan, we cannot file lost in transit claims. If you have not seen an update to your tracking after 20 days (U.S. Domestic) or 30 days (International), please contact manoir@galiotte.com as your package may be lost.
WHEN WILL I RECEIVE MY INTERNATIONAL ORDER? International delivery times can take up to 14 business days or longer, depending on the shipping location. Additionally, all orders must pass local customs inspection. We cannot estimate how long this process will take and have no way to expedite it. If after 30 days your package has not arrived, please call your local post office to check if it is being held. If not, please email manoir@galiotte.com with your order number. If your tracking number shows your package has been delivered outside the US, but you are still awaiting delivery, please call your local post office to see if it's being held there.
WHAT IF I ENTERED AN INCORRECT SHIPPING ADDRESS? If the order has not been confirmed, please email manoir@galiotte.com as soon as possible, and we will do our best to update the shipping address. If the order has already been fulfilled, we are unable to change the address.
I INPUT THE INCORRECT ADDRESS / DIDN’T INCLUDE MY APARTMENT/BUILDING NUMBER. AM I ELIGIBLE FOR A REFUND? No, unfortunately, we cannot issue a refund if the original address was incorrect or insufficient.
RETURNS / EXCHANGES / REFUNDS
WHERE CAN I INITIATE A RETURN / EXCHANGE? Please reach out to manoir@galiotte.com.
WHAT INFORMATION DO I NEED TO INITIATE A RETURN / EXCHANGE? You will need your order number and either the zip code or email address associated with the order you wish to return or exchange.
DO YOU OFFER RETURNS FOR INTERNATIONAL ORDERS?
We cannot provide returns for international orders at this time. Please email manoir@galiotte.com, and we will do our best to find a solution.
HOW LONG DO I HAVE TO RETURN MY ORDER? Returns must be made within 60 days from the order date.
WHAT IF MY ORDER IS DAMAGED, DEFECTIVE, OR INCORRECT? If you receive a damaged, defective, or incorrect item, reach out immediately to manoir@galiotte.com. Please include your order number and photos of the damage, defect, or incorrect item(s).
CAN I EXCHANGE FOR A PRODUCT THAT WASN'T WHAT I ORIGINALLY PURCHASED? Not at this time. The exchange must be for another size of the same product originally purchased. Example: Small Black Performance Tee → Medium Black Performance Tee.